Dynamics 365 Retail

Create exceptional shopping experiences

Elevate your brand by delivering personalized, seamless shopping experiences across physical and digital channels with Dynamics 365 Retail.  Dynamics 365 Retail will become Dynamics 365 Commerce – offering comprehensive omnichannel commerce across e-Commerce, in-store and call center.

Build brand loyalty with omni-channel experiences; Gain customers for life by engaging shoppers with personalized service, both in stores and online.

Simplify retail operations; Increase collaboration and get the insights you need to improve the way you manage staffing, inventory, and fulfillment.

Strategically plan and merchandise; Increase your sales and profitability by ensuring that the right products appear in the right stores at the right time—and at the right price.

Optimize your supply chain; Keep up with consumer demands worldwide and reduce operating costs with a data-driven supply chain.

Explore Dynamics 365 Retail capabilities

Deliver a seamless, unified shopping experience by connecting digital, in-store, and back office operations with a single retail platform.

Provide exceptional service to your customers across channels by tailoring product selection and recommendations. Exceed expectations at all touch points.

Offer choice and convenience with in-store purchasing, pick-up in other locations, or home delivery through connected ordering and fulfillment tools. Expedite checkouts with mobile POS.

Deliver a seamless, unified shopping experience by connecting digital, in-store, and back office operations with a single retail platform.

Easily manage employees, inventory, financials, and reporting from a single app, with views tailored by role.

Speed up end-of-day activities using automated and streamlined workflows.

Empower employees with the insights they need to make fast, data-driven decisions.

Improve collaboration by connecting in-store sales associates with back office operations and finance teams.