Dynamics 365 Customer Service Insights; Make better decisions and proactively improve customer satisfaction with AI-driven insights. Make the benefits of AI real for your business Take informed action to improve your customer service experience using out-of-the-box insights. Measure performance over time across all channels, identify areas for growth, and improve productivity with innovative AI capabilities…
To realize the benefits of Artificial Intelligence, your business needs more than great technology and great data. That’s a given. You need tools and applications your employees will actually use that empower them to quickly develop solutions that drive efficiencies. Then, as they become more familiar with AI, that help them confidently reach for bigger…
Fuel your field service with mixed reality; Technology is transforming quickly and evolving at an accelerated pace. That evolution is significantly impacting how we work, what we work on, and how we serve our customers. As technology is speeding forward, creating greater efficiencies, it’s also pushing bleeding edge technologies into the mainstream. Mixed reality is a…
Coca-Cola Co. will standardize its business operations on Microsoft’s Azure cloud platform, Dynamics 365 customer service software and Microsoft 365 apps such as Microsoft Teams under a five-year deal announced by the companies Monday morning. The Atlanta-based beverage giant has previously used cloud technology and business software from companies including Amazon and Salesforce. Financial terms…